You can use the Help Center to track any support requests you have submitted.
- Click your profile icon on the upper-right side of any page, and then click My activities.
By default, all open requests are displayed, but pending requests are not. An open request is a ticket that's been assigned to a support agent who is working to resolve it. A pending request is a ticket that's been assigned to an agent, but the agent is waiting for more information before resolving the ticket. - To see details about a request, click the request description or the View request button below the request.
- To see a filtered view of all requests, including pending requests, click All my requests in the sidebar and then enter a search term or select a request status.
Marking a request as solved
If you solved your problem yourself, or no longer need an answer, you can withdraw a request by marking it as solved. You can also reopen a solved request by creating a follow-up ticket.
Note: The request must be assigned to an agent before you can mark it as solved.
To mark a request as solved:
- Click your profile icon on the upper-right side of any page, and then click My activities.
- Click the title of an open request to open it.
- Select the option on the lower side of the request to mark it as solved.
- Enter any comment you want in the reply and click Add Reply.
- Click your profile icon on the upper-right side of any page, and then click My activities.
- Click All my requests in the sidebar.
- Click the title of a solved request to open it.
Tip: If you have a long list of requests, filter the view by selecting Solved from the Status menu. - Click the link on the lower side of the request to create a follow-up request.
- Complete the follow-up request and click Submit.
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