Tracking your support requests

View your requests

You can use the Help Center to track any support requests you have submitted.

1. Click your profile icon on the upper-right side of any page, and then click My activities.
   
   
   
   By default, all open requests are displayed, but pending requests are not. An open request is a ticket that's been assigned to a support agent who is working to resolve it. A pending request is a ticket that's been assigned to an agent, but the agent is waiting for more information before resolving the ticket.
   
   
2. To see details about a request, click the request description or the View request button below the request.
   
   
3. To see a filtered view of all requests, including pending requests, click All my requests in the sidebar and then enter a search term or select a request status.
   

Marking a request as solved

If you solved your problem yourself, or no longer need an answer, you can withdraw a request by marking it as solved. You can also reopen a solved request by creating a follow-up ticket.

Note: The request must be assigned to an agent before you can mark it as solved.

To mark a request as solved:

1. Click your profile icon on the upper-right side of any page, and then click My activities.
   
   
2. Click the title of an open request to open it.
   
   
3. Select the option on the lower side of the request to mark it as solved.
   
   
4. Enter any comment you want in the reply and click Add Reply.

Creating a follow-up to a solved request:

1. Click your profile icon on the upper-right side of any page, and then click My activities.
   
   
2. Click All my requests in the sidebar.
   
   
3. Click the title of a solved request to open it.
   Tip: If you have a long list of requests, filter the view by selecting Solved from the Status menu.
   
   
4. Click the link on the lower side of the request to create a follow-up request.
   
   
5. Complete the follow-up request and click Submit.