Current prices (in £, € and $) are available on our website. Discounts will be considered on regular and bulk purchases. An automatic 10% discount on our list prices will be applied for customers from academic institutions, except where alternative or additional discounts have been agreed. We reserve the right to alter or remove this discount on certain products at our discretion. Customers with agreed discounts will be able to view these prices when logged in to the site.
Customers can be invoiced in GBP, Euro or USD according to their preference. By default, invoices should be settled by SWIFT transfer. Bank payment details are available by request, however are provided with invoices.
Customers can pay invoices by credit card via invoice from our PayPal account. If you wish to use this method, please indicate at the time of ordering and clearly state the e-mail address to which the invoice should be sent. Invoices will be sent when the goods are ready to ship. Payment by this method is due immediately on receipt of invoice. Goods will be shipped once confirmation of payment has been received. Paypal invoices are raised in GBP. Customers may request an invoice in either Euro or USD, however there is unfortunately a 2.5% surcharge for this option due to charges incurred.Ordering via our website
Orders can be placed online. Printed orders for faxing to us can also be generated easily on our website. Customers registered with the site can log in to view their agreed discounts and can order products instantly at these prices. If you wish assistance with registering on the website then please contact firstname.lastname@example.org. Payment for orders made via the site is collected by invoice.There is currently no immediate payment facility on the website, however invoices can be requested via PayPal for credit card payment (see above).Ordering by fax, telephone or e-mail
When using any of these methods, please ensure that you provide us with the following information:
- Customer number (if known)
- Contact name and telephone number
- E-mail address for order confirmation and shipping notification
- Purchase order number
- Catalogue numbers and product descriptions
- Order quantity and unit size of products
For current customers delivery and invoice addresses will not be required unless different from previous orders.
Orders can be placed by:
- Telephone: +44 (0) 1698 849911
- Fax: +44 (0) 1698 849922
- E-mail: email@example.com
Orders will be confirmed by e-mail upon receipt, giving an estimated shipping date if possible. Receipt of orders placed on the website will also be confirmed automatically by e-mail. Please advise immediately if there are any discrepancies. Where an estimated shipping date is not provided with the order confirmation, one will be provided ASAP. To guarantee next-day delivery for stock items, orders must be placed by 14:00 (UK Time). Orders received after this time may be shipped for next-day delivery by special arrangement.